The Ancient Journeys Guarantee
Our guarantee is that we will fully refund the cost of the Aboriginal art if you decide not to keep it within 10 days of receiving it. Please return it to us within the 10 day period; upon receipt of the artwork we will issue you the refund.Shipping/duties
Shipping & Delivery for paintings
Ancient Journeys will ship your item or unstretched painting within Australia and to all worldwide destinations. We do not send paintings stretched, the freight internationally and even within Australia is extremely expensive due to the amount of packing required to protect a stretched painting. Having said that if a purchaser insists a quote can be obtained but expect a high cost.
Shipping costs are difficult to calculate on all orders. We reserve the right to contact you before shipping the item/s if the cost to post to you is significantly higher than what you have been charged. But if we can save you some money, we will let you know and give you a refund.
Interstate orders will be sent via Australia Post to all street addresses within Australia. As our service originates from Cairns, Queensland this may take between 3-5 business days once payment has been confirmed. Orders to an Australian Postal Box will also be sent via Australia Post and will take between 4-6 business days.
Orders to all countries other than Australia will be sent airmail via Australia Post or by the courier of our choice and should arrive between 10-14* business days after payment has been confirmed.
All orders, with the exception of a few countries, will be provided with a tracking number so a purchaser can follow the progress of their parcel. Please contact us if you are concerned at all regarding the shipment of your order.
Please be aware that the importation of any retail item into another countries may entail a duty or tax. It is the responsibility of the customer buying or receiving the goods to pay this duty or tax. You may contact the relevant Customs Office in your country to determine whether duties are payable or use an online import duty and tax calculator. The Australian Goods and Services Tax or ‘GST’ is calculated on all orders within Australia. For international destinations this tax will be automatically be deducted from the cost of your goods.
All orders made through the Ancient Journeys website will be insured by us until you have received it. We like to make things as easy as we can for you! If you have any questions or concerns please contact us.
All prices on our website are quoted in Australian dollars. If you purchase a product using a credit card, exchange rate or any additional charges will be determined by your bank or credit card company.Framing
All of our aboriginal artwork displayed within our galleries are ‘stretched’ onto ‘stretcher frames’ with the frame being made from light-weight Australian pine. At the time of sale these paintings are usually detached from their frames, rolled up and packed into round cylinders for ease of shipping worldwide.
The cost of a stretched painting bought from our physical shop already includes the cost of the stretching and can be carried home on its frame!